What is your return & exchange policy?
Due to the nature of this product, Dark Tales does not accept requests for returns or exchanges on any products under any circumstances. Dark Tales does not issue refunds or store credit for any order, under any circumstances.
What happens if my package is missing or damaged in transit?
Dark Tales is not responsible for packages once they are dropped off at USPS
If an item gets damaged in transit, goes missing or is stolen, our packages are insured through The United States Postal Service (USPS) for amounts ranging from $20 - $100 based on shipment method available and utilized.
If an order from Dark Tales arrives damaged or is missing please reach out to us so we can provide you with any necessary information to assist you with filing your claim. File a USPS Claim Here
Summer Heat Warning
During 85 degree or warmer weather & during New York City summer months
Please understand that this product will melt with severe heat.
I do not recommend placing orders for shipping if it is eighty-five degrees and warmer outside where the package is being mailed. If you order during this time period and your lip balms arrive melted please remember we are NOT responsible for them. I recommend placed them upright in the fridge to help solidify them again if they have not leaked within the shipment packaging.
Legal Disclaimer
Our Lip Balm is not approved by the Food and Drug Administration. The lip balms are not intended in the diagnosis, treatment, or prevention of any disease.
This notice is required by the Federal Food, Drug and Cosmetic Act.
By purchasing our products you recognize and accept the fact that that some natural ingredients, may still cause sensitivity in susceptible individuals and that Gabrielle Rosa, Dark Tales, or any of its affiliates will not be held responsible for such occurrences.
Gabrielle Rosa, Dark Tales, or any of its affiliates accepts no responsibility for incorrect use of information or products, and accepts no responsibility for any allergic reactions that occur from purchased product or any freebies that may be included in orders both edible and non edible, this includes free items included in orders at random or by promotion.
If sensitivity or reaction occurs, discontinue use immediately.
In the case of pregnancy, nursing or illness, or if taking medications, please consult with your health care professional.